+44 7777 114582At Royal Modish, customer satisfaction is our priority. In accordance with the Consumer Contracts Regulations 2013, you have the right to request a return or refund within 14 days of receiving your order, provided the product is returned in its original condition and packaging.
Unless the item is faulty, damaged, or supplied incorrectly, the cost of returning the item is the responsibility of the customer.
Once the returned item has been received, it will be inspected by our team. If the fault is confirmed to be due to manufacturing or delivery issues on our part, we will issue a full refund or arrange a replacement at no additional cost.
Statutory Cancellation Rights
Your statutory cancellation rights apply in accordance with UK consumer law.
However, these rights may not apply to products that are made to order, customised, personalised, or manufactured to your specific requirements unless the item is faulty, damaged, or not as described.
Assembly of Items
Returns are only accepted for products that have not been assembled.
Once an item has been assembled, we are unable to accept a return unless the product is faulty or damaged upon delivery. This is because assembly can affect our ability to determine whether the issue occurred during manufacturing, delivery, or installation.
If you discover any damage, faults, or missing parts during assembly, please stop the assembly process immediately and contact our customer support team for assistance.
We strongly recommend inspecting all items carefully before beginning assembly and retaining all original packaging until you are completely satisfied with your purchase.
Our Commitment
We aim to supply high-quality products that meet our customers’ expectations. In the unlikely event that you receive a faulty, damaged, or incorrect item, our customer support team will work quickly to provide a suitable resolution, including replacement parts, an exchange, or a refund where appropriate.
Your satisfaction is important to us, and we are committed to resolving any issues as efficiently as possible.
Conditions for Returns
- Return requests must be made within 14 days of receiving your order.
- The product must remain unassembled and unused.
- The item must be returned in its original condition and original packaging.
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
- Returns requested after the 14-day return period may not be accepted.
- Please inspect your order upon delivery to ensure all items and components have been received.
- If any parts are missing, please notify us promptly and provide photographs where possible to help us resolve the issue quickly.
- If an item arrives damaged or faulty, Royal Modish will arrange replacement or collection of the item at our expense.
- Please do not assemble any faulty or damaged items, as assembled products may not qualify for return or replacement.
Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us as soon as possible with photographs of the issue.
Where a manufacturing defect or delivery damage is confirmed, we will arrange collection of the item and provide either a replacement, repair, or full refund, depending on the circumstances and your preference.